ONLINE TUITION

[1] All subscriptions to the Online Student Service are processed either by Stripe or Paypal. If you choose to pay by Paypal, a paypal account is not necessarily required to make a payment (unless you choose a monthly fees option); all major debit and credit cards are accepted, and may be made as a 'Guest'.

[2] Subscriptions are available as a single payment for a fixed period, or regular recurring monthly payments for an indefinite period.

[3] Upon successful completion of the transaction, confirmation of the subscription will be sent to you via email, which will also contain the necessary credentials required to access the Members Area. If your chosen level of subscription is that of 'Student', then the email will also contain extra information on how to access your private page and extra features.

[4] Whichever option you choose, please note that there may be a short delay (of up to 24 hours) while your new account is set up, although most new accounts are processed within 2 hours of completion. A name is required in order to set up the necessary login credentials. If the name you wish to login with is different from that of the account you are paying with, please send an email to confirm which name you would like the subscripion to be set up under, at the same time as making your payment.

[5] If your subscription is for a fixed period, you will be notified of the imminent expiry date approximately 10 days before the end of your subscription period, and offered the opportunity to renew your subscription, either under the same terms or new ones if you prefer, without any loss of service.

[6] Students may submit work as often as they like during the term of their subscription, subject to a fair-usage policy designed to make the process as fair as possible for all active subscribers (this is currently set to a maximum of 2 separate submissions, although a 'submission' may include several pieces of work, depending upon the session). Students are asked to not send in anything else until their private page has been updated. Peter will look at it and prepare written feedback, guidance and other appropriate resources, with suggestions, recommendations and, if necessary, follow-up exercises. This information can only be accessed by the student, via their own password-protected private page. Please note, students should expect a delay between submitting work and having a report posted of up to 7 days, although it is often much quicker, depending upon how many students are submitting at any given time.

[7] Students may submit work sourced from projects of their own, select from pre-prepared projects, or follow any, or all, of the structured Beginners Courses. The pace at which a student wishes to work is up to the individual; Peter Woolley will not be held responsible for the self-motivation of students, although every encouragement will be given.

[8] Half-Yearly or Annual subscriptions are NOT refundable if cancelled. If you are unsure of your commitment to the service, a monthly subscription to try out the service is strongly recommended, which can then be changed to a yearly subscription at any time.

[9] Monthly subscriptions may be cancelled at any time. You can do this yourself via your Paypal account (if your payments are processed by Paypal), or by following the link on the confirmation email and selecting the cancel option (if your payments are processed by Stripe). Alternatively, we can terminate the payments for you following an email request to cancel. Either procedure will generate an expiry date based upon the date of your last payment. An email confirming the expiry date will be sent to you, and on that date, the account will be disabled.

[10] In the event of an automatic recurring monthly payment failure, you will receive 2 notifications; one from the payment host (either Stripe or Paypal, depending upon which platform the payments were set up on), and one from Peter Woolley; both will contain information and guidance on how to resolve the issue (most commonly, this is because a card has expired, or the issuing bank has refused the payment). If the problem is not resolved within 24 hours, then the account will be temporarily put on hold. A further email regarding the situation will be sent to the subscriber; if no communication is received from them, or no attempt has been made to resolve the payment issue, then the account will be terminated without further notice.

[11] Privacy and Data Protection: We do not store credit card information on this website.

This site is protected by an SSL Certificate and all secure payments are processed by either Stripe or Paypal. No personal information is sold or passed on to third-parties for marketing or any other purpose.

To prevent unauthorized access to the Members Area, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. Logging in creates just one small cookie (PHPSESSID), which controls access for registered users, and user details (username, email and password) are stored on a secure database hosted by Heart Internet, for access purposes only. When a user de-registers or their subscription expires, those details are deleted.